This privacy policy explains how we use any personal information we collect about you when you use this website. By registering with us or placing an order you will need to consent to us collecting certain personal data. If you would like your data, outlined below, deleted and removed, please contact us at any time.

What information do we collect about you? We collect information about you when you register with us or place an order for our products or services. The information we collect and retain may include: your name, address, email address, phone number and website usage information (collected via cookies).

How we use this information. We collect information about you to process and deliver your order, manage your account and, if you agree, to mail and email you about other products and services we think may be of interest to you. If you use our website we also collect information through the use of cookies, you can find information on our cookies in the relevant section below.

If we courier your order to you, your shipping address, email address and phone number will be uploaded to our courier’s website to enable them to deliver your order. Our current courier is Parcelforce.

Payments through our website are processed through Sagepay, our payment provider. Your information will be stored by them to enable the processing of your payment.

Marketing. If you have subscribed to our marketing emails, either via the opt-in tick box at checkout, subscription box on our homepage, verbally or via a signup form, we will send you information about products and services of ours which we think would be of interest. If you have consented to receive marketing, you may opt out at any point in the future.

We use a company called Dotmailer to send our email marketing. If you have consented to receiving marketing then your name and email address will be stored on their secure systems as well. This information will only be used by us and cannot be accessed by any other company. Our paper mailings are handled by The Mailing People so they will receive your name and address from us so we can send you our latest paper marketing, including The Grapevine. They do not share this information with any other company.

If you no longer wish to be contacted for marketing purposes, please contact us.

Access to your information and correction. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address at the bottom of this notice.

Cookies. Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to ensure you get the best experience when using our site as they allow the site to remember things like basket contents and your username. We also use Google Analytics cookies to anonymously analyse your use of our site to improve it. You can set your browser to not accept cookies but this may result in a loss of functionality.

Other websites. Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy. We keep our privacy policy under regular review and we will place any updates on this page. We will notify you of any major changes to this policy. This privacy policy was last updated on 23 May 2018.

Sharing your data. We will never share or sell your personal information, other than outlined in this privacy policy, unless required to do so by law.

How to contact us. Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by email
  • via our Contact Us page
  • write to us at: Hennings Wine Merchants, Unit 2 Station Approach, Pulborough RH20 1AQ

Complaints. If you wish to complain about our use or retention of your personal information, please contact the Information Commissioner’s Office https://ico.org.uk/global/contact-us/

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