What information do we collect about you? We collect information about you when you register with us or place an order for our products or services. The information we collect and retain may include: your name, address, email address, phone number and website usage information (collected via cookies).
If we courier your order to you, your shipping address, email address and phone number will be uploaded to our courier’s website to enable them to deliver your order. Our current courier is Parcelforce.
Payments through our website are processed through Sagepay, our payment provider. Your information will be stored by them to enable the processing of your payment.
Marketing. If you have subscribed to our marketing emails, either via the opt-in tick box at checkout, subscription box on our homepage, verbally or via a signup form, we will send you information about products and services of ours which we think would be of interest. If you have consented to receive marketing, you may opt out at any point in the future.
We use a company called Dotmailer to send our email marketing. If you have consented to receiving marketing then your name and email address will be stored on their secure systems as well. This information will only be used by us and cannot be accessed by any other company. Our paper mailings are handled by The Mailing People so they will receive your name and address from us so we can send you our latest paper marketing, including The Grapevine. They do not share this information with any other company.
If you no longer wish to be contacted for marketing purposes, please contact us.
Access to your information and correction. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address at the bottom of this notice.
Cookies. Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to ensure you get the best experience when using our site as they allow the site to remember things like basket contents and your username. We also use Google Analytics cookies to anonymously analyse your use of our site to improve it. You can set your browser to not accept cookies but this may result in a loss of functionality.
- by email
- via our Contact Us page
- write to us at: Hennings Wine Merchants, Unit 2 Station Approach, Pulborough RH20 1AQ
Complaints. If you wish to complain about our use or retention of your personal information, please contact the Information Commissioner’s Office https://ico.org.uk/global/contact-us/